Warranty
Our Warranty Options
Our basic in house warranty consists of a 30 day / 2000 miles cover (whichever occurs soonest) commencing from date of sale which excludes fair wear & tear (T&Cs apply) however customers may chose to supersede this with one of our cost effective & industry leading AutoTrust Warranty upgrades which covers the period of 6 or 12 months from date of sale. Please see full details below…
Warranty protection for your vehicle – Peace of mind for you
This is a summary of cover only and does not detail the full terms and conditions of your warranty product.
Covers the majority of major mechanical and electrical components against breakdown or failure
Helps protect against the costs of replacing parts and the labour to fit them
No limit to the number of repairs you can claim for
Includes wear and tear for covered components
Temporary vehicle replacement whilst warranty repairs take place
Up to 60 days warranty cover whilst on the continent
Warranty available for up to 24 months
Transferable where vehicle is sold privately
AutoTrust Formula X
This warranty covers almost all mechanical and electrical parts (including labour to fit them) of the covered vehicle against mechanical and electrical breakdown as defined in this summary. There is no restriction to the number of claims you can make, up to the value in aggregate of the vehicle purchase price. Please refer to your Validation Certificate for details of your maximum single claims limit.
Mechanical and electrical breakdown is the failure of a component, causing a sudden stoppage of its function, for a reason other than negligence. Damage caused by the effect of overheating is not regarded as a mechanical breakdown under the terms of this warranty. Please note the specific wording in relation to the wear and tear cover, provided by this policy.
You are covered only for the parts described in this booklet. Your warranty does not cover more than the manufacturer’s list price for parts. Repairs must not start without the prior approval of the administrator.
AutoTrust Formula X
This warranty covers almost all mechanical and electrical parts (including labour to fit them) of the covered vehicle against mechanical and electrical breakdown as defined in this summary. There is no restriction to the number of claims you can make, up to the value in aggregate of the vehicle purchase price. Please refer to your Validation Certificate for details of your maximum single claims limit.
Mechanical and electrical breakdown is the failure of a component, causing a sudden stoppage of its function, for a reason other than negligence. Damage caused by the effect of overheating is not regarded as a mechanical breakdown under the terms of this warranty. Please note the specific wording in relation to the wear and tear cover, provided by this policy.
You are covered only for the parts described in this booklet. Your warranty does not cover more than the manufacturer’s list price for parts. Repairs must not start without the prior approval of the administrator.
What is Not Covered
Whilst you have a high level of warranty cover, there are certain items which this warranty specifically does not cover and this includes, but is not limited to, the following:
- Body components such as strikers, hinges or any component which may require adjustment from time to time
- Body panels, paintwork or glass
- Weather strips and body seals
- Interior trim, seat and seat belts
- Recharging of the air conditioning unit (unless required as part of a valid warranty repair)
- Software updates (unless required as part of a valid warranty repair)
- Renewal of brake components due to wear and tear
- Renewal of any clutch components due to wear, incorrect adjustment or misuse
- The clearing of fuel lines, filters, throttle bodies and pumps and damage to components due to the use of contaminated or incorrect fuel
- Airbags, wiring and connections, fuses, batteries, bulbs and LED illumination, exhaust systems, diesel particulate filters (catalytic converters are covered), wiper blades, wheel balancing and alignment, wheels, tyres and water ingress (including damage to covered parts caused by water)
- Any oil leaks other than those that require the removal of a major component i.e. engine, gearbox and/or differential lubricants, filter elements and any damage caused by frost or lack of oil, or anti-freeze or by impact, accident or negligence
- Traffic management system, telephone including Bluetooth, TV/DVD and satellite navigation system, associated equipment of all types
- Non-factory fitted radio cassette, CD player or any other in-car entertainment component
- Normal maintenance services, and the replacement of such items as, but not limited to, spark plugs and plug leads
- Any damage or losses to components that are not directly covered within the terms of this warranty
- Burnt out, sticking or pitted valves
- Damage resulting from the failure of a timing belt which has not been replaced as per the manufacturer’s recommendations (proof required)
Please note that oil, oil filter, gaskets, anti-freeze and brake fluid required due to the failure of a covered component are covered as part of a valid claim.
Helping you towards covering the cost of those unexpected repairs
Special note: Please refer to your Validation Certificate, provided with your AutoTrust Warranty Handbook, for the claim limit that applies on each individual repair under this warranty. In 2019 an average of £800 was paid out on each warranty repair and there is no limit to the number of repairs you can claim for up to the value of your vehicle on an AutoTrust Warranty.
Source: Average across all makes and models. Car Care Plan 2019. Costs will vary according to the make, model and engine size of the vehicle you drive. *Average taken from Car Care Plan Warranty reports in 2019.
How to ask for a repair under this warranty
Bring your vehicle to us, your supplier, and we will confirm whether the warranty is still in force and the repair is valid. We will then handle the repair on your behalf. If you cannot bring the vehicle back to us please follow the instructions detailed in the Warranty Handbook, or call the administrator on 0344 573 8002.
Important – Repair work must not commence until our administrator has agreed the claim. Failure to comply with this requirement will affect your ability to claim under this cover.
Cancellation Rights
You have the right to cancel this warranty within 14 days of receiving your Warranty Handbook and Validation Certificate. Should you wish to cancel within this period please contact either your supplying dealer or the administrator who will arrange cancellation and full refund. Unless cancelled in accordance with the cancellation rights detailed above, in normal circumstances no refund will be made and in no circumstances if a claim has been made.
How to Make a Complaint
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator on 0344 573 8002, or in writing to: The Customer Services Manager, AutoTrust Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. You can also email us at: [email protected]
We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.
